On your removal day, if access has not been gained by 4.00pm, we will liaise with you and the team to assess the latest time we can stay onsite until. The time we will stay onsite until is at our discretion.
Generally by this time, with no keys, we will have to consider one of the following options:
- Leave and store your contents. Re-delivery will take place at a mutually agreeable date after you have completed. Re-delivery and storage costs will apply.
- Deliver your beds back to your old property and store the remainder of your contents as above.
- Deliver all contents back into your old property. This is only possible if time allows.
We will assess each move on a case by case basis as the course of action required will be affected by volume, whether it is possible to complete the unload that evening, distance from base, working hours etc.
If we agree to continue waiting after 4.00pm, key waiting charges will apply thereafter as the waiver covers up until 4.00pm only.