We need to carry out a survey of your property so that we can view the contents to be moved, assess the furniture dismantle and re-assembly requirements, view the access to the property, calculate how many boxes you require, and of course; assess vehicle requirements. It also enables us to note what furniture covers and equipment our house removals team will need to bring on the moving day.

You will receive a quotation by email within two working days of your survey. If you require the quotation more urgently or via post, please let our surveyor know.

Yes we can carry out your house removal at the weekend, although we can be more limited in terms of staff availability at the weekend, so it is best to check our availability first. There may be a premium for Sunday and Bank Holiday moves. Note: If buying and selling, completion only takes place during the week.

Our prices are tailored to your requirements. Our basic service supplies you with the removal vehicle(s) and crew, and includes travelling, furniture covers, wardrobe boxes, loan boxes (if moving locally), and floor pretection if required. You may choose to include extra services such as packing and storage too.

We have specialist equipment and trained staff for moving both upright and grand pianos.

Removals are usually booked around 7-14 days before the move takes place. This is generally the time given between exchange and completion, although sometimes it can be more, or sometimes even less. Although as much notice as possible is always preferred - we can take short notice bookings, it entirely depends on our availability. It is best to call us to check our latest availability for your date.

We recommend not to book your house removal until you are sure everything is in place with the sale and purchase of your house, as cancellation charges will apply and can be expensive. You may be given a provisional date from your solicitor, but from our experience this can get pushed back for various reasons, and until you have exchanged contracts, your completion date is not confirmed. We recommend to book us once you have exchanged contracts. We cannot hold or 'pencil in' dates until your date is confirmed and your deposit received.

Around 75% of our customers choose us to pack for them. Moving can be busy and stressful, and your home could take you days, if not weeks, to fully pack - whereas we are experts at packing, we are solely there to pack for you, and therefore it takes us a lot less time. We will come to you the day before your move and have everything professionally packed for you - leaving out any essentials you need for the night. There is also no need to worry about how to pack certain items, as we have all the expertise and materials to take care of this for you.

We are enviromentally friendly with our boxes. 

Boxes are loaned for use during your move and in order to be environmentally friendly, we use double wall, multi-use boxes.

Once the boxes are no longer in condition to be loaned, we keep these aside and provide them for long distant moves where we will not be getting them back or use them for another purpose - nothing is put to waste.

From your survey, we will assess how many movers and vehicles your move requires. It is usually between 2 and 4, but could be more if you have a large volume, or bad access. We will work this out based on the volume to be moved, the distance you are moving, what the access is like at both properties, and whether we are packing for you, or you are packing yourself. Having carried out a survey, we will be responsible for ensuring that we supply enough movers and vehicle volume for your move.

We usually arrive at your property for 08:15-08:45am on packing days and moving days, however we will confirm the time when we confirm your booking. If your move is over a number of days or long distance, we will confirm a schedule for your move.

Yes, we use specialist padded covers for sofas, armchairs, dining chairs, tables, appliances and TVs, as well as mattress bags, picture/mirror sleeves and front door covers. We also use furniture blankets for furniture protection in the vehicle.

This will depend on the distance you are moving, the amount of goods you have that need moving, and how closely we can get parked to your properties. Something like having to park further away from your house due to parked cars, long paths, or long corridors inside flats, will increase the time it takes to load or unload.

If we are packing, we will empty your loft if it is properly lit, boarded, safe access is provided, and we have agreed to do so. 

If you are self packing, you will need to pack and bring down your loft contents prior.

As long as there are no heavy or breakable items, then it is ok to leave the drawers full. We will usually take the drawers out, load the carcass, and place the drawers back into the carcass inside the vehicle. We will then repeat this when unloading.

We provide hanging wardrobe boxes to transport your hanging clothes between properties. These are free of charge - we bring them with us on the day of your move, and take them back with us on the same day. On our home survey we will calculate how many we need to bring with us.

We will dismantle and re-assemble  items if shown on the survey and included in the quote. If you are dismantling your own furniture, this should be done prior to our arrival.

Yes, if parking is limited or there are restrictions outside your properties, you will need to reserve parking or contact your local council and organise parking suspensions if applicable. We can advise you how much room will be required. Even if you have arranged suspensions, or if your road is just limited for parking or gets busy, we recommend parking there yourselves or putting out bins and/or cones overnight until we arrive, to save the spaces and prevent anyone else parking there.

Flammable liquids, gases, firearms, drugs, paint and oil cannot be transported or store by us - the latter due to the high risk of damage should they leak. For storage, we also cannot store fresh or opened food, or food likely to attract vermin or cause contamination. For a full list of items we cannot move, please see section 4 of our Terms & Conditions.

If you are pleased with the service or feel the team have gone above and beyond, our team are allowed to accept a tip should you wish to, but you are under no obligation to. You will receive an excellent service regardless.

We will always do our best to get all of your furniture into your new property. If an item is just too large and it will not physically fit, despite all safe attempts, but you would like the team to try further despite our advise that damage may be caused, then we will ask you to sign a waiver. We cannot be responsible for removing doors or windows, but can move furniture through removed doors/windows, as long as it is safe to do so.

We have put together a list of things to help you prepare for our arrival, whether we are packing for you or you are packing ourselves. Please visit www.akers.uk.com/move-preparation

We will position all furniture where you would like them to be placed, and boxes will be placed in the room they are labelled for. It is best to have a clear idea of where you would like your furniture to be placed in advance so that you are prepared for advising the team on the day.

Storage charges can be paid by direct debit. We will send you a link to an online direct debit mandate to complete, and we will then take payments 4-weekly in advance. If we deliver your goods back during a period that you have already paid for then any difference will be taken off of your re-delivery fees.

Containerised storage is different to self storage and access is not easy. Your goods are sealed in a container, which is then stacked in a warehouse with other containers. If urgent access is required, we will require notice so that your container can be brought down. A handling charge of £60 + VAT per container will apply.

We require at least 3 working days notice. Re-delivery is subject to our availability. If we do not have availabilty to re-deliver on your preferred date, we will advise our next closest availability.

We do not offer self storage, but if you prefer to use self storage due to regular access to your goods being required, you can book storage with a local self storage facility, and we will move your goods to and from there.

As we carry out the removal into and out of our storage, we supply and use furntiure blankets whilst in storage at no additional cost.

There is no limit - you can store for as long as you like.

When you have finished unpacking, please flatten the boxes, and contact us to arrange collection. We will arrange 1 collection per move. Alternatively you can return the boxes to us in St Albans.