LATE KEY WAIVER
Late Key Waiver
What is a Late Key Waiver and how much does it cost?
On the day of your move, sometimes things happen that are out of your control.
Our late key waiver is designed to save you stress and money in the event that there is a delay in gaining access to your new property due to key release being delayed.
Our removal team will wait outside your property until 2.00pm at no charge. After 2.00pm, there will be a waiting charge of £120.00 per hour, up until the time we gain access.
Our Late Key Waiver is a one off charge of £120.00
and gives you a 2 hour window, meaning that our team will wait from 2.00pm until 4.00pm to gain access.
The waiver does not cover the event of us not being able to gain access to your property at all on your removal day. If keys are not received on your allocated moving day, then storage and re-delivery charges would apply.
The waiver is for delayed access due to key release, and is not to allow you extra time to clean before letting us in. We will only wait to gain access if the delay is genuinely due to late keys.
What happens after 4.00pm?
On your removal day, if access has not been gained by 4.00pm, we will liaise with you and the team to assess the latest time we can stay onsite until. The time we will stay onsite until is at our discretion.
Generally by this time, with no keys, we will have to consider one of the following options:
- Leave and store your contents. Re-delivery will take place at a mutually agreeable date after you have completed. Re-delivery and storage costs will apply.
- Deliver your beds back to your old property and store the remainder of your contents as above.
- Deliver all contents back into your old property. This is only possible if time allows.
We will assess each move on a case by case basis as the course of action required will be affected by volume, whether it is possible to complete the unload that evening, distance from base, working hours etc.
If we agree to continue waiting after 4.00pm, key waiting charges will apply thereafter as the waiver covers up until 4.00pm only.
Why might there be a delay between arriving at the new property and being able to unload?
There are several reasons why access may not possible to your new property and most of them are outside your and our control examples include:
- There is a delay with money transfers and your keys have not yet been released. It is important to remember that the money moves up the chain, so if yours is a particularly long chain and you are near the end there is quite a high chance you won’t get keys until early afternoon and don’t forget some solicitors will go to lunch between 1pm and 2pm.
- There are legal issues with completion somewhere in the chain.
- Same-day exchange and completion. This is now more common, however this can mean additional delays such as paperwork not arriving on time, money getting stuck between solicitor’s bank accounts, search delays or last minute mortgage issues.
If you would like to add our Late Key Waiver to your booking, please contact us on 01727 613 123 or select this option when you complete your booking form.
The waiver can be purchased anytime from the point of confirming your booking, up until the working day prior to the
first
day
of your booking.
Please note, upon completion we would expect our client to arrive promptly at the new property with keys, allowing our crew to immediately unload to your new property.